Return and Refund Policy Page

Dhonno eCommerce BD LTD. Refund Policy
At Dhonno eCommerce BD LTD., we are committed to ensuring a seamless shopping experience for our valued customers. We understand that sometimes, despite our best efforts, a refund may be necessary. Therefore, we have a straightforward Refund Policy to address your concerns.

1. 3 to 5 Days Refund Confirmation:
We prioritize swift resolution of any refund requests. If you find it necessary to request a refund, we aim to confirm and process it within 3 to 5 business days. We appreciate your patience as we work to make this process as efficient as possible.

2. Order Confirmation Guarantee:
Your satisfaction is paramount to us. If we fail to confirm your order within 3 days of your purchase, we will automatically initiate a refund for your order. We take this measure to ensure that your experience with Dhonno eCommerce BD LTD. is both smooth and dependable.

We value your trust in our services, and our Refund Policy is designed to reflect our commitment to your satisfaction. If you have any questions or need assistance with a refund request, please feel free to contact our customer support team. Your feedback is vital to us, and we are always eager to improve our services to serve you better.

Dhonno eCommerce BD LTD. (Dhonno eCommerce Platform - Dhonno.com) Return Policy

At Dhonno.com, we value your satisfaction with every purchase you make on our eCommerce marketplace. To ensure a seamless shopping experience, we have established the following return policy:

1. 05-Days Return Policy: We offer a 05-days return policy from the date of product delivery. If, within this period, you discover any damage or receive the wrong item, you can initiate a return as soon as possible by contacting our customer care. The return will be rejected if you have already used this product.

2. Return Procedure: If you wish to return a product after receiving it, please use our trusted courier partners: eCourier, Pathao, Redx, SteadFast, Sundarban Courier & SA Paribahan. Ship the item to our designated return address: Please contact us before for return address confirmation. Contact us at 01718-466366 (WhatsApp Msg Only) for further assistance. The courier cost for returns is to be borne by the customer.

3. Exceptions: We do not accept returns for mind-change or change of preference. Returns are only accepted for damaged products or instances where the wrong item has been delivered. The important point is, After receiving the product, please use the video camera and record for unboxing or checking.

At Dhonno.com, we are committed to delivering quality products and excellent customer service. If you have any questions or require further assistance with returns, feel free to contact our customer support team. We aim to make your shopping experience with us convenient and hassle-free. Thank you for choosing Dhonno.com for your online shopping needs.


Thank you for choosing Dhonno.com - for your shopping needs.

Dhonno Online Shopping In Bangladesh

Welcome to Dhonno eCommerce BD Ltd (ধন্য ই-কমার্স বিডি লিমিটেড), your premier destination for unparalleled online shopping in Bangladesh. As the leading stock-based e-commerce company in the country, dhonno.com takes pride in revolutionizing the digital shopping experience. Join us on a journey where customer satisfaction is our top priority, and every click brings you closer to a seamless and rewarding shopping adventure.

Discovering Dhonno eCommerce (ধন্য ইকমার্স বিডি লিমিটেড):
Dhonno eCommerce is not just an online marketplace; it's a revolution in how we perceive and experience e-commerce in Bangladesh. Our platform, dhonno.com, stands as a testament to our commitment to providing a diverse range of products coupled with an unparalleled shopping experience.

Stock-Based Excellence:
What sets Dhonno eCommerce apart is our foundation as a stock-based e-commerce company in Bangladesh. Our extensive inventory ensures that you have access to a myriad of products, ranging from the latest gadgets to fashion essentials and everything in between. As avid online shoppers ourselves, we understand the importance of variety, and our commitment to maintaining a robust stock ensures that you always find what you're looking for.

Swift and Reliable Home Delivery:
Time is of the essence, and at Dhonno eCommerce, we value yours. With our very fast home delivery service, you can expect your orders to be at your doorstep within an impressive 3 days. We understand that the anticipation of your purchase is part of the excitement, and we strive to make sure you receive it at the earliest.

Empowering Entrepreneurs:
Dhonno.com is not just a marketplace for buyers; it's a thriving ecosystem for entrepreneurs and business enthusiasts. We believe in fostering a community where every entrepreneur or businessman can easily open an online store. Our platform provides the tools and support needed to turn your passion into a successful online business.

Customer Priority:
At Dhonno eCommerce, customers are at the forefront of everything we do. Your satisfaction is not just a goal; it's our mission. We prioritize your needs, preferences, and feedback to continually enhance your experience with us. Your trust is the driving force behind our commitment to excellence.

Claim Your Bonus:
In the rare event that an order needs to be canceled due to stock unavailability, we believe in compensating our customers. At Dhonno eCommerce, if any order needs to be canceled due to stock issues, you have the opportunity to claim a delivery failed bonus. It's our way of acknowledging the inconvenience and valuing your commitment to us.

Rapid Growth, Day by Day:
Dhonno eCommerce Platform is not just a static entity; it's a dynamic force that is growing rapidly day by day. Our continuous commitment to innovation, customer satisfaction, and expanding our offerings make us the fastest-growing e-commerce platform in Bangladesh. Join us on this exciting journey as we redefine the landscape of online shopping.

Accessible Customer Support:
Your concerns and queries matter to us, and that's why we offer very fast customer support. Everyone can easily reach out to us via WhatsApp at 01718-466366. Whether you have questions about products, orders, or just need assistance, our dedicated support team is here for you.

Office Hours and Off Day:
Our customer support and office operate from 10 AM to 06 PM every day, excluding Fridays, which is our dedicated off day. We value a healthy work-life balance for our team while ensuring that you receive the support you need during our operational hours.

In conclusion, Dhonno eCommerce BD Ltd. is not just a platform; it's a commitment to redefining your online shopping experience. Dive into a world where variety, speed, and customer satisfaction are not just promises but the core values that drive us. Join us on dhonno.com and experience the future of online shopping in Bangladesh.

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