Seller Policy Pages


eCommerce Seller Policy - DHONNO eCOMMERCE PLATFORM

Policy Update: 29/July/2023

Welcome to DHONNO eCOMMERCE PLATFORM! We are delighted to provide you with the opportunity to start your online entrepreneurship journey from the comfort of your home. To ensure a smooth and successful selling experience for all our sellers, please take note of the following policies and guidelines:

  1. Seller Account Creation:
    People of any age can open a seller account on Dhonno eCommerce Platform. To get started, simply sign up and create a seller account. By doing so, you agree to comply with our policies and terms of service.
  2. Product Sourcing and Management:
    As a seller on Dhonno eCommerce, you are not required to handle product sourcing, photography, uploading, advertising, order confirmation, packaging, delivery, product returns, or handling product damages. The Dhonno eCommerce Team will handle all of these processes for you, ensuring a hassle-free experience.
  3. Seller Shop Name:
    Sellers can create a shop name for their store. However, please ensure that your shop name does not infringe upon any existing trademarks or licenses held by others.
  4. Shop Activation:
    After creating a seller account and setting up your shop, it may go through a verification process before becoming active. During this time, please provide accurate shop information, including your shop phone number, meta title (your shop name), and meta description (description of your shop). This will help us approve your shop faster.
  5. Stock Base e-Commerce:
    Dhonno eCommerce operates as a stock-based e-commerce company. Sellers are allowed to upload their own sourcing products; however, you must send the physical stock of your products to the Dhonno eCommerce office.
  6. Business Wholesale Category:
    Sellers also have the option to purchase products from the Dhonno eCommerce Sourcing products listed under the Business Wholesale category. These products will be automatically uploaded to your shop by our team.
  7. Product Sell Guarantee:
    Dhonno eCommerce provides a product sell guarantee for items listed in your shop. If Dhonno team does not make a sale within 30 days, you have the option to return the stock product or extend the selling guarantee for another 30 days.
  8. Stock Product Return:
    If you need to return stock products, simply follow the standard process of creating an order in your own shop, just like a normal customer would.
  9. Policy Changes:
    Please be aware that Dhonno eCommerce retains the right to change or update policies at any time. As a seller, it is your responsibility to stay informed about any policy changes.

By continuing to use DHONNO eCOMMERCE PLATFORM as a seller, you acknowledge and agree to abide by the policies and guidelines mentioned above. We are committed to supporting your entrepreneurial journey and wish you success in your online business endeavors!

For any further assistance or queries, feel free to reach out to our support team.

Best regards,

DHONNO eCOMMERCE BD LTD.
Dhonno eCommerce Platform - Dhonno.com

Dhonno Online Shopping In Bangladesh

Welcome to Dhonno eCommerce BD Ltd (ধন্য ই-কমার্স বিডি লিমিটেড), your premier destination for unparalleled online shopping in Bangladesh. As the leading stock-based e-commerce company in the country, dhonno.com takes pride in revolutionizing the digital shopping experience. Join us on a journey where customer satisfaction is our top priority, and every click brings you closer to a seamless and rewarding shopping adventure.

Discovering Dhonno eCommerce (ধন্য ইকমার্স বিডি লিমিটেড):
Dhonno eCommerce is not just an online marketplace; it's a revolution in how we perceive and experience e-commerce in Bangladesh. Our platform, dhonno.com, stands as a testament to our commitment to providing a diverse range of products coupled with an unparalleled shopping experience.

Stock-Based Excellence:
What sets Dhonno eCommerce apart is our foundation as a stock-based e-commerce company in Bangladesh. Our extensive inventory ensures that you have access to a myriad of products, ranging from the latest gadgets to fashion essentials and everything in between. As avid online shoppers ourselves, we understand the importance of variety, and our commitment to maintaining a robust stock ensures that you always find what you're looking for.

Swift and Reliable Home Delivery:
Time is of the essence, and at Dhonno eCommerce, we value yours. With our very fast home delivery service, you can expect your orders to be at your doorstep within an impressive 3 days. We understand that the anticipation of your purchase is part of the excitement, and we strive to make sure you receive it at the earliest.

Empowering Entrepreneurs:
Dhonno.com is not just a marketplace for buyers; it's a thriving ecosystem for entrepreneurs and business enthusiasts. We believe in fostering a community where every entrepreneur or businessman can easily open an online store. Our platform provides the tools and support needed to turn your passion into a successful online business.

Customer Priority:
At Dhonno eCommerce, customers are at the forefront of everything we do. Your satisfaction is not just a goal; it's our mission. We prioritize your needs, preferences, and feedback to continually enhance your experience with us. Your trust is the driving force behind our commitment to excellence.

Claim Your Bonus:
In the rare event that an order needs to be canceled due to stock unavailability, we believe in compensating our customers. At Dhonno eCommerce, if any order needs to be canceled due to stock issues, you have the opportunity to claim a delivery failed bonus. It's our way of acknowledging the inconvenience and valuing your commitment to us.

Rapid Growth, Day by Day:
Dhonno eCommerce Platform is not just a static entity; it's a dynamic force that is growing rapidly day by day. Our continuous commitment to innovation, customer satisfaction, and expanding our offerings make us the fastest-growing e-commerce platform in Bangladesh. Join us on this exciting journey as we redefine the landscape of online shopping.

Accessible Customer Support:
Your concerns and queries matter to us, and that's why we offer very fast customer support. Everyone can easily reach out to us via WhatsApp at 01718-466366. Whether you have questions about products, orders, or just need assistance, our dedicated support team is here for you.

Office Hours and Off Day:
Our customer support and office operate from 10 AM to 06 PM every day, excluding Fridays, which is our dedicated off day. We value a healthy work-life balance for our team while ensuring that you receive the support you need during our operational hours.

In conclusion, Dhonno eCommerce BD Ltd. is not just a platform; it's a commitment to redefining your online shopping experience. Dive into a world where variety, speed, and customer satisfaction are not just promises but the core values that drive us. Join us on dhonno.com and experience the future of online shopping in Bangladesh.

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