Support Policy Page

Support Policy for Dhonno.com

At Dhonno eCommerce BD Ltd, we are committed to providing excellent support to our valued customers. We understand that timely and efficient assistance is crucial for a seamless shopping experience. This Support Policy outlines the guidelines and procedures we follow to ensure your satisfaction.

1. Support Channels:

   a. Email Support: You can reach out to our support team by sending an email to [email protected]. We strive to respond to all email inquiries within 24 hours.

   b. Live Chat: Our website features a live chat option where you can instantly connect with a support representative during our business hours.

   c. Phone Support: For urgent matters, you can contact our support team directly at [+8801718-466-366]. Phone support is available during our business hours.

2. Support Hours:

   Our support team is available to assist you during the following hours:

   - Monday to Friday: 9:00 AM to 6:00 PM (GMT+6)

   - Saturday and Sunday: Closed

3. Types of Support:

   a. Product Inquiries: If you have questions about our products, their features, or availability, our support team will be happy to assist you.

   b. Order Assistance: We can help you with any issues related to placing orders, payment processing, order tracking, and cancellations.

   c. Technical Support: If you encounter any technical difficulties while using our website or facing any issues with your account, our team will provide the necessary assistance.

   d. Returns and Refunds: For inquiries regarding returns, exchanges, or refunds, our support team will guide you through the process.

4. Response Time:

   We aim to respond to all support inquiries promptly. Our goal is to address your concerns within 24 hours of receiving your request. However, please note that response times may vary during peak periods.

5. Escalation of Issues:

   If you feel that your support inquiry has not been adequately addressed or requires further attention, please inform our support team. They will escalate the matter to the appropriate department or supervisor for prompt resolution.

6. Feedback and Suggestions:

   We value your feedback and suggestions as they help us improve our services. If you have any ideas or suggestions to enhance your shopping experience, please feel free to share them with our support team.

7. Support Limitations:

   While we strive to provide comprehensive support, there are certain limitations to our services. Please note the following:

   a. We do not offer technical support for third-party products or services.

   b. Our support team may not provide assistance with issues resulting from unauthorized modifications or misuse of our products.

   c. Support requests outside of our working hours will be addressed promptly on the next business day.

We are dedicated to providing exceptional support to ensure your satisfaction with Dhonno.com. Our support team is committed to resolving any issues or inquiries you may have. Thank you for choosing Dhonno eCommerce BD Ltd as your preferred e-commerce platform.

Dhonno Online Shopping In Bangladesh

Welcome to Dhonno eCommerce BD Ltd (ধন্য ই-কমার্স বিডি লিমিটেড), your premier destination for unparalleled online shopping in Bangladesh. As the leading stock-based e-commerce company in the country, dhonno.com takes pride in revolutionizing the digital shopping experience. Join us on a journey where customer satisfaction is our top priority, and every click brings you closer to a seamless and rewarding shopping adventure.

Discovering Dhonno eCommerce (ধন্য ইকমার্স বিডি লিমিটেড):
Dhonno eCommerce is not just an online marketplace; it's a revolution in how we perceive and experience e-commerce in Bangladesh. Our platform, dhonno.com, stands as a testament to our commitment to providing a diverse range of products coupled with an unparalleled shopping experience.

Stock-Based Excellence:
What sets Dhonno eCommerce apart is our foundation as a stock-based e-commerce company in Bangladesh. Our extensive inventory ensures that you have access to a myriad of products, ranging from the latest gadgets to fashion essentials and everything in between. As avid online shoppers ourselves, we understand the importance of variety, and our commitment to maintaining a robust stock ensures that you always find what you're looking for.

Swift and Reliable Home Delivery:
Time is of the essence, and at Dhonno eCommerce, we value yours. With our very fast home delivery service, you can expect your orders to be at your doorstep within an impressive 3 days. We understand that the anticipation of your purchase is part of the excitement, and we strive to make sure you receive it at the earliest.

Empowering Entrepreneurs:
Dhonno.com is not just a marketplace for buyers; it's a thriving ecosystem for entrepreneurs and business enthusiasts. We believe in fostering a community where every entrepreneur or businessman can easily open an online store. Our platform provides the tools and support needed to turn your passion into a successful online business.

Customer Priority:
At Dhonno eCommerce, customers are at the forefront of everything we do. Your satisfaction is not just a goal; it's our mission. We prioritize your needs, preferences, and feedback to continually enhance your experience with us. Your trust is the driving force behind our commitment to excellence.

Claim Your Bonus:
In the rare event that an order needs to be canceled due to stock unavailability, we believe in compensating our customers. At Dhonno eCommerce, if any order needs to be canceled due to stock issues, you have the opportunity to claim a delivery failed bonus. It's our way of acknowledging the inconvenience and valuing your commitment to us.

Rapid Growth, Day by Day:
Dhonno eCommerce Platform is not just a static entity; it's a dynamic force that is growing rapidly day by day. Our continuous commitment to innovation, customer satisfaction, and expanding our offerings make us the fastest-growing e-commerce platform in Bangladesh. Join us on this exciting journey as we redefine the landscape of online shopping.

Accessible Customer Support:
Your concerns and queries matter to us, and that's why we offer very fast customer support. Everyone can easily reach out to us via WhatsApp at 01718-466366. Whether you have questions about products, orders, or just need assistance, our dedicated support team is here for you.

Office Hours and Off Day:
Our customer support and office operate from 10 AM to 06 PM every day, excluding Fridays, which is our dedicated off day. We value a healthy work-life balance for our team while ensuring that you receive the support you need during our operational hours.

In conclusion, Dhonno eCommerce BD Ltd. is not just a platform; it's a commitment to redefining your online shopping experience. Dive into a world where variety, speed, and customer satisfaction are not just promises but the core values that drive us. Join us on dhonno.com and experience the future of online shopping in Bangladesh.

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